Are we liable for VAT on goods/services we export?

If the goods are leaving the European Union, it is not necessary to include VAT on your international invoices. It is necessary, however, to ensure you retain a clear 'audit trail', so that you can prove to HM Revenue & Customs that the goods have clearly left the EU. For goods to countries within the EU, the VAT position will depend on the position of your client. It is sensible to talk through your precise situation (as each is different) regardless of B2B or B2C with us, or HM Revenue & Customs.