Our service covers all of the following areas depending on the client's needs:
Although one member of staff is nominated as a first point of contact for a client, our internal systems allow for any of our clients to receive a meaningful response whenever they call.
In practice most correspondence and reporting is done by e-mail. We have a target to respond to all messages on the same day. E-mails sent late in the US day will get a response before the start of their next business day.
We operate electronic banking for the majority of our clients and make most payments by this means (including payroll and the Inland Revenue). Payments can be authorised by the client via e-mail or authority can be delegated to us for routine payments. Equally we are usually appointed cheque signatories where appropriate to facilitate manual payments. This is more efficient and enables us to keep costs down.
We run a number of systems for our clients including an entry level Windows based financial accounting system which interfaces easily to Excel for monthly reporting. This would normally be run from our Bracknell office but could be taken in-house by a client as their business grows.